Returns and Cancel Policy

Flooring returns and cancel policy

How to return and cancel flooring?

Floorco trading Ltd. We allow clients to return flooring products  14 days after delivery for a refund, but that can’t accept any special flooring products.

Please note, before returning, please contact or email the FLOORCO TRADING LTD. customer service team.

Please following returns terms & conditions:

(I) Contact or email FLOORCO TRADING LTD. customer service team, let us know your order number or invoice number.

(II) Goods must be unused and in “as new,” the items must be no damaged and unopen. Can’t return if any damaged or used.

(III) Any you are responsible for returning the goods to us at you must pay the freight cost.

(IV) FLOORCO TRADING LTD. Will be charged 15% of returns goods restocking fee.

(V) IFLOORCO TRADING LTD will refund within 14 working days.

(VI) Special goods can’t accept with returns.

If the products arrive with a manufacturing fault, please immediately contact our Customer Services team. We will make all the necessary arrangements to have the goods replaced.

Order Cancel

FLOORCO TRADING LTD. allows clients to cancel an order within 48 hours if the goods do not pick up. But if the freight company picks up from FLOORCO TRADING LTD  warehouse, FLOORCO TRADING LTD can’t cancel the order.

Please note, before canceling the order, please contact or email the FLOORCO TRADING LTD. customer service team, and please let the team know your “name,” “phone number,” “invoice number,” “order number,” delivery address.”

We are only able to accept backorders if the product:

-This an item is we are sell, “we” that’s mean FLOORCO TRADING LTD.

-This item is returned in full packs. ( Unused, Unopen, as new, package perfect condition )

-Is an item we keep in stock in one of our warehouses.

Please note: Returns & order cancel can’t accept products that are bespoke and any customized products.

No return products

***We do not return any trims, transition bar, finishing trims, Underlay, cleaner, tool, adhesives.***

How to returns and cancel flooring