Delivery Policy

Floorco flooring delivery policy

Delivery times

Auckland Standard Delivery (1-3 working days)

Northland Delivery (2- or more working days)

South Delivery (4- or more working days)

Tracking number

All of orders by freight will also come with a tracking number, that you can follow your order every step of the way. We will send email within tracking number.

Kerbside delivery

For flooring product we use Large Vehicles who will deliver your floor on a pallet by kerbside delivery. Unfortunately, truck driver can not allowed to unpack your order and bring it inside, please ensure that you are available to receive your delivery and bring it inside.

We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.

Order not as expected

It is important to check the packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork.

If you are not able to inspect the goods at the point of delivery, we strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it swiftly.

What happens if everything isn’t as it should be?

Just like you, we want your flooring to arrive in tip-top condition, so we do everything possible to ensure that it does. However, there are times when even the best laid plans go awry so please check your goods as soon as you receive them to make sure you are happy.

We’re afraid that unless signed for as ‘damaged on delivery’, you’ll be liable for the return delivery charge. Claims for damaged goods must be made within 48 days of delivery.