Get to know flooring troubleshooting.Sometimes, we will get some responses from customers about their flooring problems. But, most of problems are belonged to natural feature of the wood, rather than the quality of the wood product. On the contrary, these features of wood can make the flooring looks more natural and charming.
Here, some common concerns will be discussed, and whether it really is a problem will be explained.
My boards don’t match
In terms of wood feature, every piece of solid wooden flooring and engineered wooden flooring is unique, including the grain variations and the color variations. Because the unpredictability of nature makes sure that your flooring is a one-of-a-kind.
If you prefer the flooring with the uniform appearance, we suggest you can choose a stained flooring, because the different shades can be masked by the stains. Normally, the prime grade flooring are great for more regular look, as it carries less color variation.
My boards have arrived damaged
Usually, it will always almost be at the edges if the flooring boards are damaged. As well as, it is necessary to trim the boards which are too wide or long for your room when you lay the flooring. So, you can try put those damaged boards in the place where you need to trim them anyway, which means you can remove the damaged parts and trim the excess without unnecessary waste.
The detailed guide about how to do it is below: The rectangle is the edges of the room and the red crosses signal where the damage has been done. Anyway, you need to cut off the boards outside of the room, so that the damaged areas have been easily disposed of without waste.
My floor is gathering scratches and dents
For the real wooden flooring, the dents and scratches are inevitable in your daily life. But, for the flooring maintenance, it is still significant to reduce the dents and scratches on your flooring. Please check out our wooden flooring maintenance guide to know the more information.
Although with all possible precautions, the dents and scratches still will build up as time goes on. We recommend you consider recoating or refinishing the flooring if you prefer to have a newer looking flooring. For the refinishing guides, please check out our wooden floor refinishing page.
My floor has started squeaking
Please understanding floating flooring squeaking is inevitable
Due to the changing temperatures or uneven subfloors, the flooring can probably squeak if the boards are rubbing against each other. So, it is very significant that your subfloor must be level. The leveling subfloor can ensure a flat and stable floor, which means less than 3mm deviation over 1m square meter area. Meanwhile, the changing temperatures exert a direct impact on the moisture levels change in the boards, which is what causes wooden flooring to expand and shrink.
Making the high-quality installation is the best way to avoid squeaks. You can find detailed installation guides from here. And please remember these two points, acclimatizing your flooring before install it and leaving a 10mm expansion gap around the edges of the room.
My boards have arrived warped
The wood flooring will warp probably when they are exposed to an environment with humidity changing. It is just a common and natural feature of real wood. So, it is very important that let the flooring acclimatize the local environment, as this way will reduce excessive bowing. In brief, using the bowed flooring is actually perfectly fine. In installation process, it is important to stagger the joints, which can ensure the flooring holds its integrity. However, a professional installer should install the bowed boards without trouble.
My boards haven't arrived in perfect condition
We will take every precaution to ensure your flooring is same condition with received in when they arrive, but sometimes it is inevitable that the poor handing lead to flooring damage along the way. Here, we are not talking about anything as drastic as snapped boards, just the scuffed dents and edges. These problems can be overcome.
It is can be understood that customers expect perfect products. Meanwhile, we are happy to replace damaged products. While, some slight damaged can be overcome without arranging further deliveries in most cases. It will be an eco-friendly and quick choice. The guide about best using any damaged boards is below.
My board have damaged joints
Generally, the joints of boards will be damaged during the delivery or the upright store of boxes. But it is not a problem, because the joints systems of our laminate and engineered wooden flooring can still work efficiently with as much as 50% of the jointing system missing. Hence, you just need to clean up the joint and install the flooring without worries about side effects.
There are streaks in my boards
If there are pale strips across the oak flooring appearance, in fact, they are named “Medullary Rays”. These rays are natural structures that carry the fluid from the outer to the core of the trunk. The Medullary Rays belong to the natural appearance of wood in all oak flooring, as well as, they are one of the charms of oak flooring.
There are three different symptoms, including warping, lifting and gaps. Actually, they are caused by the same mistakes. So, it is important to recognize them and prevent them. Warping is where the plank cupping or crowning, which means where the center of the plank is low and the edges are high or where the center of the board is high and the edges are low. Lifting is a term that refers to a board comes away from the subfloor. Gaps is the term that means the small spaces which can appear between boards after installation.
Firstly, please acclimatize the boards. It will massively reduces the chances of these influence.
Secondly, please maintain a steady level of humidity. Otherwise, there will be problems of the cupping (moisture from below), bowing (moisture from above) and gaps (varying humidity levels) with the flooring.
Thirdly, please leave the 10mm expansion gap around the edge of the room. It is vital for allowing the natural shift of the boards to happen.
There are diverse steps that you can take to return the symptoms flooring back to normal if you notice any of these symptoms in your flooring about the moisture problem.
Firstly, the moisture should be eliminated. If the moisture is from above, open window, a vent or dehumidifier should all be appropriate. If the moisture is from below, we recommend you call the out-of-service staff with a professional treatment.
The flooring should slowly return to normal state after the source of moisture is dealt with. If it is still problem, the flooring need to be lifted part or all. These three things should be done once the flooring boards are lifted.
- Reduce the board size slightly to prevent them pushing on each other.
- Replace the all boards with brand new one.
- Refit the entire floor with an expansion gap.
Why flooring squeak & Sound when walking?
The timber sub floor is not firmly attached to the joists that why it makes squeaks when step on the floor.
An uneven subfloor can create gaps and voids that will let the floor planks rub against each other and make squeaking noises.
Sudden temperature or moisture or humidity changes will affect wooden flooring, laminate floors expansion and contraction changes. This changes can result in the flooring coming losse from the subfloor, so it will cause squeaking in the floors.
Location of the house is by the sea
The sunshine in the room is too long, especially the west window.