ENGINEERED WOOD FLOORING WARRANTY

This Warranty for Floorco Engineered wood flooring another keyword is hardwood flooring, real wood flooring etc.

To ensure the WARRANTY, please follow thehttps://floorco.co.nz/flooring-instruction-centre/

Flooring warranty not all floors are created equal. Please make sure it is residential or commercial.

1.Structural Warranties

This is a common type of warranty for engineered wood flooring, that is a guarantee for flooring grade, milling, and moisture content within factory standards. Warrant these engineered hardwood products in their original manufactured conditions to be free from defects in material and workmanship including assembly dimension and grading.

2. Warranty period

2.1.The warranty applies to Engineered wood flooring. The warranty period runs from the date of purchase of the Product and amounts to:

Product NameResidentialCommercial
Barlinek Senses30 years5 Years
Barlinek TOL25 years5 Years
Antico25 years3 years
Duke25 years3 years
1 year25 years3 years
GL WOOD25 years1 years
Atwood floors25 years
WOL20 Years

2.2 The Guarantor confirms that its products meet the requirements of the technical standards for wood flooring and are suitable for use for their intended purpose.

3. Warranty terms and conditions

3.1. This warranty is only valid if the Purchaser notifies the Guarantor of the alleged defect before the warranty period expires.

3.2. In order for the Product to be covered by the warranty, it is necessary to follow the rules and recommendations concerning storage, installation, care, and operation of the Product.

3.3. The basis to exercise the rights provided for in this warranty is the proof of purchase of the Product.

3.4. It is recommended that the Product is installed by qualified professionals, who have the appropriate equipment and parquet laying knowledge.

3.5. These warranty conditions apply exclusively to the Purchaser.

3.6. The Purchaser undertakes to follow the installation, care, and maintenance instructions for engineered wood flooring.

3.7. The Purchaser and the Installer are liable for inspecting the Product prior to its installation in accordance with the industry guidelines, in particular for checking: the type of finish, type of collections, and dimensions in relation to the purchase order and for checking for any visible defects. The Guarantor shall not be liable in case of installation of the Product with visible defects or the Product inconsistent with the Purchaser’s purchase order.

4. Notice

4.1.These warranties, which begin from the date of purchase, apply to products used in dry residential applications.

4.2.This limited warranty is valid only in NEW ZEALAND The warranty is not transferable. It extends only to the original retail consumer.

4.3. Hardwood flooring is a natural product that will continue to expand and contract during seasonal and temperature changes. Products may experience separation between boards when properly unacclimated and installed. If separations do occur, they are not covered by this warranty.

4.4. Natural wood characteristics such as mineral streaks, small knots, grain variations, etc. are normal characteristics and are not considered defects. No two pieces of wood are the same and color or other variations will occur. We do not guarantee against natural variations or the normal difference between color samples or photographs and coolers of installed floors.

4.5. The goods must be acclimatized on the site where they are to be installed, prior to their installation, as per the manufacturer’s recommendations. Failure to do so can void any warranty provided to the Client.

4.6 Using a steam mop (or similar cleaning tools) will void the warranty, as the steam mop can quickly alter the environment in which the floor is used. Please make sure not to use a steam mop! 4.7 Hot cooking oil and red wine need to be cleaned up as soon as possible, as leaving them for more than 4 hours can result in stains. This can create difficult

5. What the engineered wood flooring Limited warranty not covers:

5.1.Indentation, scratches, or damage caused by negligence, water moisture, insects, animals, high-heeled or spiked shoes, or failure to use pads under rolling chairs or other furniture and is not covered by warranty.

5.2.Any product deformity that is not measurable or that is visible only at a certain angle is not considered.

5.3.defect. Defects are evaluated by their visibility from a reasonable vertical distance (standing height) from the floor.

5.4. Failure to follow the manufacturer’s written installation instructions including protecting the floor from subfloor moisture.

5.5. Excessive or inadequate humidity in the area of use. Relative humidity in the area of use must be within a normal range of 40%-55%.

5.6. Improper or insufficient protection, care, and maintenance.

5.7.Accidents abuse or misuse. Warranty will be made void if man-made or natural disasters including leaking or broken plumbing, fire, flood, earthquake, or standing water occur during or after installation.

5.8.Improper alteration of original manufactured product. Alterations or repairs to the manufacturer’s original product will avoid any and all warranties.

5.9. Changes in color due to full or partial exposure to sunlight and weather.

5.10. Failure due to structural changes in the sub-floor, settling of the building, or uneven sub-floor that has not been adequately leveled.

5.11. This warranty does not cover the removal or replacement of cabinets, appliances, furniture, or other fixtures.

5.12. Gloss reduction is not considered wear.

5.13. Face checking, and cracking, are not covered by this warranty.

5.14. Natural hardwood planks will contract and expand with temperature changes and humidity. Separation and spacing may occur between planks and will not be considered damage. Flooring that is damaged due to excess humidity or temperature change will not warrant a claim.

5.15. Changes due to water damage and moisture-related color changes are not covered.

5.16. The floating floor’s squeaking sound is inevitable, and not covered by warranties.

5.17.Flooring under mats or any covering material made flooring color fade or oxidation not covered by warranties.

5.18. Engineered species will change color when exposed to UV Light. This is not considered damage.

5.19. Re-oiled, re-lacquered, or any re-coating not covered by warranty.

5.20 If need covering for wood flooring, that must be “professional flooring cover material.” Professional means that the material must have no color and no fade material.

5.21 Do not use mats on the flooring surface for the first 6 months. If it’s essential to use mats, make sure to move them around frequently.

 

6. Conditions at the installation site

6.1. The Guarantor shall specify the conditions at the installation site relating to temperature, subfloor humidity, and air humidity in the Installation Instructions included in each package of the Product.

6.2. The Installer is obliged to observe the rules of installation specified in standards and industry specifications describing the conditions for commencement of parquet flooring works and their execution.

7. Reporting defects

7.1. Complaints should be submitted in writing or by e-mail within one month from the date of disclosure of the alleged defect, describing the grounds for the complaint in as much detail as possible.

7.2. The complaint may be reported to the Seller from whom the Product was purchased or directly to the Guarantor. The complaint should include the proof of purchase of the Product, a customer service form filled in, and photographic documentation of the Product complained about.

7.3. The Client downloads the Customer Service form, https://www.floorco.co.nz/engineered-wood-flooring-warranty/. And fill in all and email to [email protected].

8. What will do should you need warranty service:

8.1.If in the unlikely event that any portion of your product should fail with respect to the provisions of these warranties, will repair, refinish, or replace such portion, at no cost to you using either the same product.

8.2.In the unlikely event the Guarantor is unable to correct any portion of a defective product after a reasonable number of attempts, the Guarantor will refund the purchase price for the portion of the product that is defective pursuant to the terms of the delivery and returns policy.

8.3 The warranty does not cover any extra costs stemming from a defective product, such as the removal of furniture, fixtures, electrical items, or labor costs.

WOOD FLOORING WARRANTY CARD
WOOD FLOORING CUSTOMER SEVERCE

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